About DUET Servers and Workstations

As we are dedicated to supporting Small Business, we quickly realized that many of the computers in the market were for consumers and did not meet the requirements of business owners.

Business owners need reliable hardware and operating systems that are efficient and free from “Bloatware” (unnecessary software that runs in the background, taking up valuable memory space and CPU time that contributes little to primary operation of the computer).

We have carefully selected the best hardware parts available in the industry and brought them all together and have created our DUET brand of computers. (DUET –reliable hardware and software together).

DUET DEPOT Warranty

LIFETIME parts & labour depot hardware warranty covers the following:

Replace or Repair hardware at the sole discretion of HardSoft Systems Ltd.

On site labour charges will apply unless the DUET Server and or PC Workstation is brought into the HardSoft repair depot for warranty work. HardSoft repair depot located at 1376 Plains Road East, Burlington, ON.

If computer system(s) need to be returned to HSL offices for service, pickup and drop off charges will apply at Standard HSL Service rates

End Of Life of the Operating System, as determined by the OS Manufacturer is the end of life of the Hardware in the DUET workstation. Some exceptions may apply.

LIFETIME parts & labour depot hardware warranty does not cover the following:

– Hardware issues caused by SOFTWARE
– Scratches dents and marks on case caused by normal use or abuse

DUET ON-SITE Warranty

Servers
– DUET Servers, (Windows SBS, Standard, R2, BB-Bes-X, Linux, etc)
Please contact HardSoft for details on pricing.

Workstations
– Duet Workstations (Standard, SS-WS, Ultra, CG-WS)

HSL accepts no responsibility for any data contained on the machine. Data is the sole responsibility of the end user and or client. HSL strongly recommends the practice of backing up any and all data on a daily basis.